Step 1
You send access
Hosting or WordPress login. We back up everything first.
Hacked site repairFrom $199
Hacked WordPress site? We fix it. Full refund if we cannot.
Malware out, backdoors closed, Google warning lifted.
Full refund if we cannot clean it30-day warrantyEnglish and Spanish
Repair log · yourfirm.cominfected → clean
Spam redirect to a casino sitefound in the header fileremoved
3 hidden backdoor filesin the uploads folderremoved
Fake admin user"wp_support", added by the attackerdeleted
Old form pluginhow they got inpatched
All passwords and keysWordPress, hosting, databasechanged
Google warning"This site may be hacked"review sent
50+hacked sites recovered
$199flat price, no hourly bill
30day reinfection warranty
100%refund if we cannot clean it
Warning signsAny one of these is enough
Is your site hacked?
Redirects to spam
Visitors land on casino or pharmacy sites.
Google warning
"This site may be hacked" in search or the browser.
Locked out
Your admin password stopped working.
Pages you didn't make
Spam posts, often in other languages.
Unknown admin users
New accounts you never invited.
Host or plugin alert
Site suspended or malware flagged.
Not sure? Get a free site check first.
PricesFull refund if we cannot clean it
Two speeds. One flat price each.
Standard$199one time
Clean within 2 business days.
- Malware and spam removed
- Database cleaned
- Entry point found and closed
- Passwords and keys changed
- 30-day reinfection warranty
Fastest
Priority$299one time
Clean the same day, within hours.
- Everything in Standard
- Front of the line
- Email updates as we go
- 30-day reinfection warranty
Add-on · Google warning$29one time
If Google or the browser flags your site.
- Review request sent to Google
- Follow-up until it clears
- Works with either repair
No hourly billFull refund if we cannot clean it30-day warrantyFull backup first
On a care plan? Pro includes the repair. Basic and Plus go to the front of the line. Law firm? See how we protect firm sites.
How it works
Four steps from hacked to clean.
Step 2
We scan it all
Every file and the database. We find how they got in.
Step 3
We clean it
Malware, spam pages and fake users removed.
Step 4
We lock it down
Hole closed, passwords changed, firewall on.
Start a repairTakes a minute
Tell us what is happening.
We reply by email with the next steps and how to pay.
Reply by email, the same business dayFull backup before we touch anythingFull refund if we cannot clean it
Rather email? contact@backstopweb.com
Questions
Before you send access.
Can my site be saved?
Almost always. Most hacks clean up without losing your content, design or domain. See real cases.
When do I pay?
You pay the flat price before we start. If we cannot clean your site, you get a full refund.
What if it comes back?
If the same hack returns within 30 days, we clean it again for free. The terms explain what the warranty covers.
How did they get in?
Almost always an old plugin or a weak password. We find it and close it.
What do you need from me?
Your hosting or WordPress login. We take a full backup before we change anything.
Hacked right now? Start today.
Full refund if we cannot clean it. 30-day warranty.
or email contact@backstopweb.com