About these terms
These terms cover every service from Backstop Web, run by Melvin Monterroza in El Salvador. By buying a service from us, you agree to them. If something in a written quote is different, the quote wins for that job.
Our services
- Care plans. Monthly upkeep for one website, as listed on the care plans page.
- Hacked site repair. A one-time cleanup, as listed on the repair page.
- Other work. Anything else, such as speed work or a migration, is quoted first.
Care plans
- Plans are billed monthly, in advance, per website.
- There is no contract. Cancel any time by email. Billing stops at the end of the month you already paid for, and the service runs until then. See the refund policy.
- When you cancel, we send you a full backup of your site.
- A small fix is a quick change, such as editing text, swapping an image or fixing a broken link. Bigger jobs are quoted first. Unused fixes do not carry over to the next month.
- If we change a price, we tell you by email at least 30 days before it applies to you.
Response times
Reply times are the ones listed for each plan. Business days are Monday to Friday, not counting public holidays. Weekend emergency help is included only where the plan says so.
Hacked site repair
- The price is flat and paid before we start work.
- If we cannot clean the site, we refund the full repair price.
- The time promise for Standard or Priority starts when we have working access to the site.
- The 30-day warranty: if the same infection comes back within 30 days, we clean it again for free.
- The warranty does not cover a new attack with a different cause, for example a leaked password on your side, plugins you choose not to update, or changes made by someone else.
- Removing a Google warning is Google's decision. We send the review and follow up until it clears.
Your part
- Give us working access to your site and hosting.
- Tell us if someone else also works on the site.
- Only give us content you have the right to use.
- Pay on time. If a payment fails, we may pause the service until it is sorted out.
Backups
We take backups as part of our plans and before we change anything. Even so, we recommend you also keep your own copy of anything important.
What we can't promise
- No one can make a website impossible to hack. We lower the risk a lot, we do not remove it.
- We are not responsible for outages or problems caused by your host, plugin makers, Google or other outside services.
- If something goes wrong because of our work, the most we owe you is what you paid us in the last 3 months. We are not responsible for indirect losses, such as lost profit.
Keeping things private
We keep your logins, files and business details private, and use them only for your work. See the privacy policy.
Ending the service
You can end a plan any time, as described above. We can also end a service with notice by email, and we will not charge for time we do not provide.
Law and disputes
These terms follow the laws of El Salvador. If there is a problem, email contact@backstopweb.com first. We will try to sort it out directly and quickly.
Changes to these terms
If we change these terms, we update the date at the top. Changes that affect current clients we also send by email.